Grievance Redressal

Grievance Redressal

Published under Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

Grievance Officer
Jasvin — Independent Digital Publisher
India  |  Individual
Email: [email protected]

Published in the exercise of rights under Article 19(1)(a) of the Constitution of India. This platform operates independently and is not associated with, endorsed by, or acting as an agent of any government body, examination authority, or regulatory institution.

Complaints are acknowledged within 24 hours of receipt and resolution is endeavoured within 15 working days, subject to the nature and complexity of the complaint, as prescribed under Rule 3(2) of the IT Rules, 2021.

1. What you can raise a grievance about

  • Content on Jasvin Thinks that you believe is inaccurate, misleading, defamatory, or otherwise objectionable.
  • Content that infringes your copyright, trademark, or other intellectual property (see also our Copyright Policy).
  • Content that violates the Norms of Journalistic Conduct of the Press Council of India or the Programme Code under the Cable Television Networks (Regulation) Act, 1995.
  • Personal-data concerns under the Digital Personal Data Protection Act, 2023 (see also our Privacy Policy).
  • Any other complaint about the operation of the site or its services.

2. How to file a grievance

Send an email to [email protected] with the subject line Grievance: followed by a short description. Please include:

  • Your name and contact email.
  • The URL of the content or the specific service you are complaining about.
  • The nature of your grievance, stated as clearly as you can.
  • Any supporting material (screenshots, prior correspondence, proof of ownership for IP complaints).
  • A statement, made in good faith, that the information in your complaint is accurate.

You may also write to us through the Contact page.

3. Our response timelines

In line with Rule 3(2) of the IT Rules, 2021:

  • Acknowledgement: within 24 hours of receipt.
  • Resolution: within 15 working days of receipt, subject to the nature and complexity of the complaint.
  • Complaints about content that exposes private areas, shows nudity or a sexual act, or that impersonates a person, are treated on priority and acted on within 24 hours.

4. What we can do

Depending on the nature of the grievance we may:

  • Correct or update the content in question.
  • Add a clarification, right-of-reply, or editor’s note.
  • Remove the content and record the takedown in our correction log.
  • Where a complaint is not accepted, share reasons in writing.

All corrections are made transparently. Where a correction is material, we mark the article as updated with a short changelog.